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Wholesale Trading Terms

These terms and conditions apply to any goods we sell you, and it overrides any inconsistent terms or conditions in any purchase orders or other documents you use (unless we specifically sign a document agreeing otherwise). You accept these terms and conditions by placing an order with us.


  1. All items purchased remain the property of ONEgroup until paid in full.
  2. Damages or discrepancies will only be recognised if notified within 48 hours of delivery.
  3. New Wholesale Account applicants are required to complete a Wholesale Account Application form in full.
  4. Wholesalers who trade outside of our trading terms will forfeit their account facilities.
  5. The minimum first order to open an account is $500, discounted value (excluding tax).
  6. If special delivery is required on any orders the Wholesaler may be responsible for the difference in cost of shipping the order via ONEgroups preferred method to the Wholesaler preferred method.
  7. Orders over $4,500 /£2,000 wholesale (excluding tax) may incur additional shipping charges.
  8. Wholesale Stores purchase directly from ONEgroup and receive a 40% discount off the recommended retail price.
  9. A freight cost of $15.00 will apply to orders under $200, discounted price (excluding tax).
  10. Orders over $200, discounted price (excluding tax) are shipped free of charge.
  11. Only those products which are in stock will be available for purchase.
  12. Out of stock goods will not be back-ordered.
  13. ONEgroup products can not be modified in any way for resale or distribution. If you are unsure about product usage, please contact our team to discuss further.

Wholesalers may purchase and supply for other stores under the following conditions:

  1. All stores must be owned by the Wholesaler purchasing the products.
  2. ONEgroup must be advised in writing (wholesale@one.organic) of all stores the Wholesaler is supplying.
  3. All additional freight, duties, taxes etc must be borne by the Wholesale on-selling the goods (only in approved countries)
  4. ONEgroup reserves the right not to supply goods to those who do not fulfil the conditions outlined above. Change of Ownership.
  5. ONEgroup must be notified straight away in writing in the event of any change of ownership of the Wholesaler.


  1. Prices are subject to change without notice.
  2. Recommended Retail Prices are a guide only.
  3. Unless otherwise stated the quoted prices for the goods are in your local currency.
  4. All prices are quoted in your local currency.
  5. The quoted prices for the goods do not include delivery fees for the goods, and therefore you agree to pay the fees for the delivery of the goods as calculated by us at the time of your placing an order.
  6. The prices listed are per item.


  1. When ordering products by the quantity of 5 or more units, a tester may be purchased. Testers are labelled as “Tester” and are only available to retailers with a retail storefront.
  2. A Tester item can be purchased at 70% off the Retail Price.
  3. The maximum amount of testers per product type per order is 1 (one).
  4. Testers must be included in the same purchase order.
  5. Individual testers are not available for purchase. Products eligible for the tester program are listed in this document:- Eligible Testers
  6. ONEgroup reserves the right to change the terms of this tester policy without prior notification.
  7. Fair Use Policy:- Testers are supplied at 70% off Retail Price under the Wholesale Trading Terms. We reserve the right to remove any ineligible tester items purchased.


  1. Payment is required at the time of order placement.
  2. ONEgroup will accept payment via Credit Card (Visa, Mastercard, AMEX), PayPal via an online payment link (please email us to request your link).


  1. Orders can be placed via ONEgroup’s online ordering facility. (Please contact us at wholesale@one.organic for more information).
  2. Orders can also be received via fax or email at any time.
  3. Orders are processed and dispatched Monday through Thursday, in the order in which they are received.
  4. Our orders are usually despatched within 24-48 hours and delivered on business days (Monday through Friday, excluding public holidays).
  5. From the time you place your order online, most orders will be delivered within 10-24 business days, depending on the delivery location and courier company. High volume production periods may delay the delivery of your order.


  1. Wholesalers have the right to a credit for any faulty products OR products dispatched in error by ONEgroup OR where goods have been broken in transit (dispatched from ONEgroup).
  2. ONEgroup must be notified within 7 days of recieving your order, (Email the Office at wholesale@one.organic).
  3. Proof of purchase (copy of relevant ONEgroup invoice) AND, photo evidence of damage/fault must been submitted.
  4. Return stock will not be replaced where poor packaging by the Wholesaler results in goods being broken in transit.


  1. Wholesalers are required to satisfy ONEgroup’s Retail Customer Refund Policy of a 15-day, 100% money-back guarantee promptly and courteously. Failure to do so is a serious violation of Company Policy and may result in the cancellation of the Wholesaler’s account.
  2. If a Retail Customer wants to return a product within 15 days of purchase, the Wholesaler that sold the product must refund the full price. The Retail Customer must provide the Wholesaler with a copy of the original sales receipt showing the date of purchase. The Wholesaler is then required to email ONEGroup at wholesale@one.organic to be issued with a credit note for the purchase cost of the returned item.
  3. If ONEgroup requires the product to be returned for quality control purposes, ONEgroup Pty Ltd will pay the return freight.
  4. Only products approved for return will be accepted by ONEgroup. Any unauthorised product shall be returned to the Wholesaler.
  5. Return stock will not be replaced where poor packaging by the Wholesaler results in goods being broken in transit.
  6. If it is determined that the product was returned because of misrepresentation of the product, the Company will not replace the product.

These Terms and Conditions apply to every sale by ONEgroup to its Wholesales.